November, 2025
Overview
All items purchased from ssaquatic.com are sold under a shipment contract. This means that responsibility and ownership of items transfer to you upon delivery to the carrier. Important: shipping charges and packaging fees are non-refundable.
Due to the complex procedures involved in properly packaging and shipping aquatic life, we cannot accept returns of any live organisms. Please make your selections carefully. At Seven Seas Aquatics, the health and wellbeing of all species we offer is our primary concern.
We are committed to ensuring you have a satisfying experience with your purchase. If you are not 100% satisfied with your aquarium supply purchase, you may return it within 30 days to receive store credit* for the amount paid for the returned items.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ssaquatic.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ssaquatic.com.
Need help?
Contact us at info@ssaquatic.com for questions related to refunds and returns.